Frequently Asked Questions
Q: Why should I choose a professional cleaning service to clean my home?
A: When hiring a cleaning person/company you are inviting someone into your home which is one of the biggest investments that you will ever make. We recommend that you hire only persons or companies that have taken the time to consider your needs by having a hand in protecting you in case of accident or loss. Anyone can gather some cleaners and a vacuum and call themselves a cleaner…..However, only a professional will be able to provide you with proof of their liability insurance and bond. Also, we recommend that you only work with those who take the time to learn the proper cleaning techniques for today’s modern surface, as so many of them can be damaged by improper cleaning.
Q: Are you insured and bonded?
A: We carry a 2,000,000 dollar liability insurance policy and a 5,000 dollar fidelity bond. This insurance protects you from any type of damage or loss that may occur in your home. Proof of insurance can be provided upon request.
Q: Is my key safe?
A: Your key will never have your name and address on it. All keys are coded and secure when not being used to access your home for cleaning.
Q: When do you clean?
A: Our cleaning hours are Monday thru Friday from 8:30 am to 4:30 pm. Although we do not normally work on Saturdays we can occasionally arrange to do so for one time, move-in/out, or special event cleanings. We will need at least 48-72 hours notice for a Saturday cleaning.
Q: Will I always have the same person or team cleaning my home?
A: Having the same person or team every visit is extremely efficient because they know the routine and your expectations. The only time a regular staff member wouldn't be there would be due to illness or vacation. Every attempt is made to provide you with a substitute.
Q: Do you bring your own cleaning supplies?
A: We bring all our own cleaning products and supplies. Our products are 100% natural, non-toxic cleaners. They are effective and environmentally friendly. We ask the homeowner to provide a vacuum to limit cross-contamination.
Q: How much will my cleaning cost?
A: Every home is different; we like to meet with you in your home to discuss what your expectations are. Deep cleanings, one-time only, move-in/out cleanings, and first-time visits are priced by the hour.